Returns & Refund Policy – Balloons Shop London
At Balloons Shop London, customer satisfaction is our utmost priority. If for any reason you are not entirely satisfied with your purchase, we are here to assist you. Our refund policy is crafted to ensure you receive the highest quality service and support.
Returns
You have 14 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include a receipt or proof of purchase with your return. Returns can be made in store, at a drop-off location, or by mail. Return label: It is the customer’s responsibility to provide and arrange the return label.
Non-Returnable Items
Certain items are non-returnable:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
- Restocking fee: There is no cost for restocking.
Refunds
Once your return is received and inspected, we will notify you via email. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 7 working days.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at sales@balloonsshoplondon.co.uk.
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our support team. We guarantee that all items shipped will be first-quality, non-defective, and substantially the same as the example pictured.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it may take for your exchanged product to reach you may vary depending on your location.
Cancellation
Customers have 12 hours after making a purchase to request a cancellation. We will happily process a full refund. Additionally, we can correct or modify your shipping address before the order is shipped.
CONTACT INFORMATION
If you have any questions or need further assistance, please contact us:
Contact Number: 07438 527 749
Contact Email: sales@balloonsshoplondon.co.uk
Address: Suite 1, 177 Holloway Rd, London N7 8LX