Shipping Policy – Balloons Shop London

At Balloons Shop London, we are committed to providing prompt and reliable delivery for all your balloon needs. Shipping costs and delivery times vary depending on the destination. Orders placed after 3:00 PM from Monday to Friday will be dispatched on the next working day. Orders placed on Saturdays, Sundays, or Bank Holidays will also be dispatched on the next working day. To ensure timely delivery, we encourage our customers to place their orders well in advance.

Delivery of all orders is subject to availability. Should an item be out of stock, we will promptly notify you by phone or email.

Free Delivery: (2-7 working days)
We are pleased to offer free delivery for all orders above £50. These orders will be shipped via Royal Mail as 1st class recorded delivery.

£4.95 – 1st Class Recorded Delivery: (2-7 working days)
Your order will be dispatched with Royal Mail as 1st class recorded delivery. A signature is required upon delivery. If you are not available, you may collect your package from your local Royal Mail depot.

BFPO Delivery Option
Orders to BFPO addresses will be sent via Royal Mail as 1st class recorded delivery. Please provide your BFPO address without adding the country of your current location.

£7.95 – Guaranteed Two Working Days Delivery
Orders placed before 2:00 PM (excluding weekends and bank holidays) will be delivered within two working days by Royal Mail.

£19.99 – International Delivery Option
For all EU destinations, we offer a flat rate for deliveries up to 2kg. For orders exceeding 2kg, we will reach out to discuss additional shipping costs. Customers outside the EU are encouraged to place their orders, and we will contact them if any issues arise.

£79.99 – Rest of World Shipping
We offer international shipping outside the EU using Royal Mail’s tracked service, which can take up to 2 to 3 weeks.

Delivery Address
Your parcel will be delivered to the shipping address specified at the time of purchase. BalloonsShopLondon.co.uk is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed, we cannot make any changes to the address or redirect the parcel. In such cases, we will not be able to send another parcel or provide a refund.

Redelivery
In the event that a parcel is returned to BalloonsShopLondon.co.uk due to reasons including incorrect address or unclaimed at the post office, please email us at sales@balloonsshoplondon.co.uk or call us at 07438 527 749 to arrange redelivery. You may be responsible for paying all postage costs.

Lost or Damaged Shipments
BalloonsShopLondon.co.uk is not responsible for delayed, lost, or damaged shipments. Upon delivery, you must inspect the products for any shortages or quality issues and contact us in writing within 7 days of receiving the products at sales@balloonsshoplondon.co.uk or call 07438 527 749.

Surplus Products
If we have provided you with more products than ordered, you must notify us and return the surplus products. We will bear the shipping costs for the return.

Lost or Stolen Parcels
BalloonsShopLondon.co.uk is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that a parcel is lost or stolen, please contact the transport courier or local depot for resolution. We will not send another product parcel or process a product refund in such cases.

Delivery Times
All delivery times quoted are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability for delayed delivery caused by any third party. All shipping times exclude clearance/customs delays and any other delays caused by circumstances outside our control.

For all your balloon delivery needs, remember Balloons Shop London. Our shop at Suite 1, 177 Holloway Rd, London, N7 8LX, is strategically located to serve you quickly and efficiently, connecting major areas such as Highbury & Islington, Hackney, Camden Town, Tower of Hamlets, Haringey, and the City of Westminster. Trust Balloons Shop London for all your balloon delivery solutions!

CONTACT INFORMATION

If you have any questions or need further assistance, please contact us:

Contact Number: 07438 527 749
Contact Email: sales@balloonsshoplondon.co.uk
Address: Suite 1, 177 Holloway Rd, London N7 8LX